As companies of all sizes across the globe continue to realize the importance of cultivating long-lasting relationships with their clients through increasingly technical media, they are poised to grow well beyond the software solutions that are already in existence. For small and large companies alike, choosing the right software solution is the key to providing outstanding customer service and support.

Product Support

SLA Management

Warranty Control

Track Accounts

Some Help Desk Solution Features


Ticket Forms


Project Management


Ticket Triggers


Automatic Ticket Dispatch


Web Tickets Integration


Custom Ticket Categories


Data Archiving


Integrated Email


Ticket Groups


Ticket Escalations


Personal Notifications


Help Desk Reports


Knowledge Base


Mobile Help Desk


Self Service Portal


SLA Tracking


User Departments


Ticket Logs


User Survey


Issue Management


Service Catalog


Warranty Tracking


Asset Management


Asset Discovery


Custom Fields


Attachments


Agent Reports


Contract Management


Multi Site Support


Multi Product Reports


Purchase Order Management


ERP / CRM Integrations

Deployment Options

SimbaTech Services

1.  Help Desk Management Consulting
2.  Support Process Gap Analysis Study
3.  Help Desk Framework Setup and Hosting
4.  Reporting and Workflow Analysis
5.  Customization and Integration
6.  Admin and User Training
7.  Maintenance and Support Services

Integrations

Help Desk solutions are a powerful way to enhance Customer Interaction with dozens of features to help you remain connected. You can do so much more by integrating it with other apps you use to automate the tedious tasks in your organization.
Contact SimbaTech to discuss your integration needs!

[formcraft id='3']