
As companies of all sizes across the globe continue to realize the importance of cultivating long-lasting relationships with their clients through increasingly technical media, they are poised to grow well beyond the software solutions that are already in existence. For small and large companies alike, choosing the right software solution is the key to providing outstanding customer service and support.
Product Support
SLA Management
Warranty Control
Track Accounts
Some Help Desk Solution Features
Ticket Forms
Project Management
Ticket Triggers
Automatic Ticket Dispatch
Web Tickets Integration
Custom Ticket Categories
Data Archiving
Integrated Email
Ticket Groups
Ticket Escalations
Personal Notifications
Help Desk Reports
Knowledge Base
Mobile Help Desk
Self Service Portal
SLA Tracking
User Departments
Ticket Logs
User Survey
Issue Management
Service Catalog
Warranty Tracking
Asset Management
Asset Discovery
Custom Fields
Attachments
Agent Reports
Contract Management
Multi Site Support
Multi Product Reports
Purchase Order Management
ERP / CRM Integrations
Deployment Options

SimbaTech Services
1. Help Desk Management Consulting
2. Support Process Gap Analysis Study
3. Help Desk Framework Setup and Hosting
4. Reporting and Workflow Analysis
5. Customization and Integration
6. Admin and User Training
7. Maintenance and Support Services
Integrations
Help Desk solutions are a powerful way to enhance Customer Interaction with dozens of features to help you remain connected. You can do so much more by integrating it with other apps you use to automate the tedious tasks in your organization.
Contact SimbaTech to discuss your integration needs!
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