Help Desk Management

As companies of all sizes across the globe continue to realize the importance of cultivating long-lasting relationships with their clients through increasingly technical media, they are poised to grow well beyond the software solutions that are already in existence. For small and large companies alike, choosing the right software solution is the key to providing outstanding customer service and support.

Ticket Forms

Project Management

Ticket Triggers

Automatic Ticket Dispatch

Web Tickets Integration

Custom Ticket Categories

Data Archiving

Integrated Email

Ticket Groups

Ticket Escalations

Personal Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

SLA Tracking

User Departments

Ticket Logs

User Survey

Issue Management

Service Catalog

Warranty Tracking

Asset Management

Asset Discovery

Custom Fields

Attachments

Agent Reports

Contract Management

Multi Site Support

Multi Product Reports

Purchase Order Management

ERP / CRM Integrations

1.  Help Desk Management Consulting
2.  Support Process Gap Analysis Study
3.  Help Desk Framework Setup and Hosting
4.  Reporting and Workflow Analysis
5.  Customization and Integration
6.  Admin and User Training
7.  Maintenance and Support Services

Help Desk solutions are a powerful way to enhance Customer Interaction with dozens of features to help you remain connected. You can do so much more by integrating it with other apps you use to automate the tedious tasks in your organization.
Contact SimbaTech to discuss your integration needs!

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