As companies of all sizes across the globe continue to realize the importance of cultivating long-lasting relationships with their clients through increasingly technical media, they are poised to grow well beyond the software solutions that are already in existence. For small and large companies alike, choosing the right software solution is the key to providing outstanding customer service and support.
Some Help Desk Solution Features
Automatic Ticket Dispatch
Web Tickets Integration
Custom Ticket Categories
Help Desk Reports
Mobile Help Desk
Self Service Portal
Multi Site Support
Multi Product Reports
Purchase Order Management
ERP / CRM Integrations
1. Help Desk Management Consulting
2. Support Process Gap Analysis Study
3. Help Desk Framework Setup and Hosting
4. Reporting and Workflow Analysis
5. Customization and Integration
6. Admin and User Training
7. Maintenance and Support Services
Help Desk solutions are a powerful way to enhance Customer Interaction with dozens of features to help you remain connected. You can do so much more by integrating it with other apps you use to automate the tedious tasks in your organization.
Contact SimbaTech to discuss your integration needs!