Contact Center Software

VoIP Telephony Software

Call Center Solution

Elements Integration

Outsourcing Services

Contact Center Software

A complete contact management solution that tracks, manages, and automatically links all vital contact information back to the appropriate contact.

With InfoFlo, it’s simple to set up different types of custom fields like drop down menus, check boxes, text fields, date fields, etc.

Instantly share and collaborate contacts, companies and projects with all users or only with specific users with just a single click! The information is instantly shared in real time!

Get all details about the deals you and your team are working on. Attach quotes, emails, notes, and tasks to a deal and create your own custom leads & opportunity stages.

VoIP Telephony Software

3CX Phone System for Windows is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution.

It’s preconfigured to work with popular IP Phones, VoIP Gateways and SIP trunks saving you the hassle of having to configure and manage these devices.

Open Standards – Vendor independent with central control from the 3CX Management Console.

3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office.

Take your extension everywhere you go and increase productivity at work from anywhere. Use one number – Don’t give out your personal mobile number.

With 3CX, companies can reduce their telephone costs appreciably, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of rented fixed telephony lines.

Call Center Solution

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX advanced call center features: 

Allow your customers to hang up and keep their position in the queue – they are automatically called back when its their turn. Monitor the status of queues. Review the time your staff logged in and out of queues.

Review the average and longest waiting time your customers were in a queue. Get instantly notified when callers have been in a queue beyond the set SLA time.

View all call events. Screen calls with the Listen In feature. Relate important inputs to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature. Assist both your employee and customer by joining a call with the Barge In feature.

3CX Phone System Pro spans its Unified Communications features across offices by allowing users to see the presence of their colleagues in other offices using the 3CXPhone for Windows, Android and iPhone clients.

3CX Phone System Pro provides more powerful reports that deliver key information on Queue, Agent & Team Statistics, Call Distribution, Abandoned Calls, Answered Calls by Waiting Time, SLA Statistics and Callback Statistics.

3CX Deployment Options

SimbaTech Services

1. Contact Management Consulting
2. Interaction Process Gap Analysis
3. Contact Center Set-up and Hosting
4. Reporting and Workflow Analysis
5. Customizations and Integrations
6. Admin and User Training
7. Maintenance and Support Services

Integrations

Contact Center Solutions have dozens of features to help you connect with Customers and remain organized. You can do so much more by integrating it with other apps you use to automate the tedious tasks in your organization.
Contact SimbaTech to discuss your integration needs!

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